What Our Clients Say About Us

Loans Australia is committed to excellence in customer service and the overall experience received by our clients.

  • Our property development started in 2012 with a budget of $750,000 and by 2016 the cost had blown out to $1.2Million, was not slowing down, and we had to pull the plug.

    We eventually secured a builder through BNI who could meet our new budget and it was then time to seek the finance.

    Now if I had to deal with the banks I think I would have necked myself, but thankfully we had the amazing team at Loans Australia on our side.

    They dealt with those red tape merchants at the banks, securing one line of credit and when that fell over due to a software issue (of all things), they quickly secured another one!

    Our contracts came through this week and after 4 years we are finally getting ready to break ground thanks to Steve and Ria’s efforts.

    During this time, my father who is in his 80’s went to his bank of 50+ years for a mortgage loan. Some whipper snapper starts asking him how much he spends on groceries!

    I pointed him in Steve’s direction and Dad is very happy that he can talk to someone face to face who treats him with the respect he is due.

    Given our experience, I would whole-heartedly recommend Steve and his team at Loans Australia to anyone considering a finance.

  • I would like to thank you personally for all of your help and guidance with the purchase of my property in Hampton east. Your hard work made the transaction seamless and your professionalism and advice and ethic helped make this purchase very smooth. I appreciate all of your effort and time over the last 2 months and I am extremely pleased with everything you have done for me. Thank you very much and I look forward to doing more business in the future and referring your work onto my circle of influence.

    A. Pavone, Victoria
  • As a professional property investor I have tried to get my finance through many banks and brokers in the past, but they never worked out. Either they would present loan options that filled their back pocket or they would waste my time and money because they did not understand the property investment strategies I was implementing to secure multiple properties using sophisticated off the plan and valuation over contract strategies. When I came across Loans Australia they provided me with an appraisal of my financial position. They then provided me with a finance strategy that included multiple options that I could choose from and where I can get the finance that I want. Above all else, Loans Australia has always provided the right finance solution for me. I am rapt that I don’t have to waste my time and money with any other finance providers again.

    J. Kompes, Brisbane
  • We have used the services of Loans Australia to go from owning 2 to 7 properties within 2 years. The team at Loans Australia has always been courteous providing a prompt and efficient service and support from start to settlement and beyond. We would highly recommend Loans Australia to any other person or family wishing to obtain a loan.

    Oszoli Family, Victoria
  • You have been unbelievable and we really are very appreciative of all that you have done for us. We hope to do further business with you and your team in the future!!!!
    Once again Stephen – you have been great – thanks so much from Yoko and myself for sealing the deal.

    Glen & Yoko Mandalinic
  • Good Morning Stephen, I just wanted to say Thankyou for your help with organising my home loan. You have a very calming nature which was very relaxing to me during my times of stress. It was all a sharp learning curve and a bit of a rollercoaster but everything worked out well so I just wanted to send my regards and best wishes and again say Thankyou.

    E. Keenan, Melbourne
  • I highly recommend Stephen to anyone who is looking for assistance with home financing as the service and advice I have received has been excellent. The replies to my questions are always very rapid, yet very informed and Stephen presents an objective view – unlike other institutions who are biased in favour of their products only. I particularly like the choices and flexibility that Stephen has provided.

    A.DV Melbourne
  • We recently purchased our first home. In the process of looking for a mortgage, we met with numerous bank representatives and mortgage brokers. From the moment we met Stephen (who made the effort to meet with us at our home on the weekend), we felt confident in Stephen’s knowledge and capabilities to help us find the right mortgage. Stephen really listened and heard what we were saying. He was informative and had all the answers to our questions. He made us feel comfortable and confident to leave matters in his hands. Finding the right mortgage, especially in a short timeframe, can be an anxious process but Stephen made it all very easy for us. It is clear that Stephen loves what he does and that is exceptional at his job. He communicated with us at every stage of the process, he was readily accessible to assist us when we needed him and he was just always a pleasure to deal with. Above all, he was extremely reliable. We would have no hesitation in recommending Stephen to our friends and family and he is certainly the first person we will be calling for any of our future financial needs.

    We mean every word! Thanks again and we’ll be in touch.

    Ena and Dusan
  • Yahoo!!! Thanks Stephen.
    I would like to take this opportunity to thank you for all of your help and efforts – you’ve been fantastic!! It has been a real pleasure to work with someone who knows their stuff as well as you do – and combines that knowledge with a great customer service ethos, which incorporates outstanding communication skills and regular feedback!!
    I look forward to working with you again soon.

    N.B. Melbourne
  • To Dear Steve and all the wonderful staff involved in achieving our loan approval, Thank You.
    We realise our situation wasn’t all together straight forward but with the commitment, professionalism and expertise shown by everyone our “dream” was realised and we can now look forward to moving ahead with our finances and our association with Loans Australia and RAMS.
    It is very difficult to put into words how grateful we are that your belief in us has ultimately turned our “life” around.
    Again, thank you for everything.
    Kind Regards,

    L&R B , Melbourne
  • Thank you so much for helping me buy my first home! Thanks for all your expertise in finding me a loan, answering all my questions and always being at the end of the phone to help.

    Angela Morris, Melbourne
  • Thankyou very much for being so helpful – conveying the details of this loan to me….

  • Dear Stephen,
    Thanks so so much! Once again you have worked miracles..

    T.L Melbourne
  • Thanks Stephen….so glad I am working with you!

    A.DV Melbourne
  • Hi Claire & Stephen

    Just wanted to send a huge thank you to and team for all your hard work and efforts.

    You all have been supportive and I can’t thank you guys enough.


    Mary T, NSW
  • It is our pleasure in recommending Loans Australia to any prospective home buyers. They have exceeded all expectations in delivering the results through their helpfulness, friendliness and thorough knowledge of the industry. If it wasn’t for Loans Australia, we would be in a mine field with our home loan.

    R. Belle & P. Morley, Melbourne
  • ..Again thankyou for your assistance – which I am certain – made the application process much easier than it would otherwise have been.

    A.J. Melbourne
  • Thanks for all your help Clare. I’m very impressed with the service from yourself and Stephen in securing a loan for us. This is a pretty stressful time and you’ve both made it much easier for us. Thanks again.

    N.M Melbourne
  • Thanks Stephen,
    Sounds very good to me, I didn’t expect to hear back from them this soon, but anyway well done.

    C.P. Melbourne
  • Thank you so much for your constant support and great service you have provided. I am looking forward to many more transactions with Loan Australia to come in future. Keep in touch. Cheers

    Matt, Melbourne
  • Thank you, I don’t know how you do this, so confusing, makes liver transplantation look easy.
    Have a good day 🙂

    Lauren (Nurse)
  • I just wanted to say thankyou for your help with organising my home loan. You have a very calming nature which was very relaxing to me during my times of stress. It was all a sharp learning curve and a bit of a rollercoaster but everything worked out well so I just wanted to send my regards and best wishes and say Thankyou

  • Stephen & Christine were excellent to deal with and helped me get a loan! That was a hard task in itself being a new business owner and all the complications that the banks like to throw at you while doing it! They made it very simple and even found a multiple lenders in which I could lend from. Would recommend!

  • I have twice used the Mortgage Broking services of Stephen McClatchie at Loans Australia and have both times received a result that I would have been unable to achieve had I approached a bank directly.
    When I provided Stephen with a brief of my circumstances he responded with a list of the terms that would be offered by all the major banks, and a number of banks I had never heard of.
    Stephen is supported by a professional team that did all the heavy lifting, they managed the whole process and the loan was completed without me having to step foot outside my office.
    The Loans Australia team achieved a great result and made the process very easy. I have not and would not hesitate to refer a client, colleague, relative or friend to Stephen.

    N. Free
  • We were new to house buying and originally started by approaching individual banks to enquire about home loans. It seemed to be a never ending process of phone calls and paperwork and we didn’t seem to make any progress or feel we were receiving any advantage from applying this way. We contacted Stephen at Loans Australia and found him very informative and supportive. He not only presented over 10 possibilities but he dealt with the paperwork and negotiated a better loan than we would have had ourselves. Stephen also helped us negotiate a car loan. We now have moved in to our new home and have the two cars that were much needed. We would see Stephen again with future loans and have recommended him to a number of friends.

    Tony and Belinda, Melbourne
  • Thank you Ria!
    Sorry but I have to say this but Alleluia !!
    I realise the delay had nothing to do with you and circumstances were out of our control but OMG I’m glad it’s finally done! We can now move forward.
    You must be so relieved it’s finally over! I know we are!
    Thankyou once again!

    Marisa & James Barberi
  • There is nothing I don’t like within the process of borrowing money through Loans Australia. Stephen McClatchie is a Loan God.

    S. Chin
  • Hi Ria,
    Great news!
    We couldn’t have done it without your help so thank you very much.
    I hope you have a nice long weekend.
    Chat soon.

  • Thanks Christine.

    Today is moving day – thanks so much for all your help in getting us there.


    Viv Kane
  • Thanks Christine. I’m delighted to have someone like you on this journey of getting my first loan. You are so helpful, professional and patient. I’m grateful for that!

  • Hi Claire.
    I just wanted to say thankyou so much for all you help! We couldn’t have done it with out you and Sandra helping us. We will definitely recommend your help to friends going forward. Hopefully in a few years we can work together again on another purchase.

    All the best.

  • Good morning Ria & Stephen.
    Now that the dust has settled and we have completed the SMSF finance transaction we would like to thank you both for all of the work that went into making the deal happen for us!!
    We are very exited to continue our property investments journey and we look forward to working with you again in the future.
    We will certainly be recommending your services to others. Again, thank you.

    Stephen R
  • Thankyou Ria and Stephen for your patience and persistence on this, we’re really happy with the outcome. Look forward to finalising this facility and continuing to work with you in the future. Very much appreciated.

  • Thank you for putting together – a very comprehensive “preliminary assessment report” for us. We are really impressed with your report.

    We have never seen anything like this assessment report before – during our 20-odd-years in either New Zealand or Australia ……… so thank you for your time and support. Its greatly appreciated!
    Thank you and Stephen – for all your time and support so far – and we look forward to working with you in building our investment portfolio.

  • Thanks Steve, we were very relieved when our loan was approved.
    Everyone worked very hard and quickly to secure the best mortgage for us. Despite a few hiccups we got there in the end.
    It was great to meet you and please extend our thanks to Sandra. She was absolutely fantastic and kept us informed with everything. She certainly is a fantastic asset at Loans Australia

    Marg O
  • Thank you so much for everything. The support you have provided for us on this journey has been invaluable. This will literally change our lives and you don’t know how much this means to us.
    I am so grateful to have been reffered to Loans Australia and will definitely be reccomending you to everyone.

    A. Simpson
  • I just wanted to say thank you. Although I’m working in finance planning industry, I have not came across many business like yours that is so knowledgeable and can make a difference. I have been really enjoyed working with you, Christine and Matthew who is also brilliant!
    I look forward to working with you again in future!
    Wish you and your business the great success

    Christina F.
  • Hi Claire
    That’s great news!
    I really appreciate all the hard work and effort you had to go through to get this across the line.
    If I have any family or friends that are interested in refinancing I will be sure to point them in your direction.

    P Maclean
  • Hi Claire,
    Thank you very much for all your help and for dealing with all the hassle!
    I really appreciate it.

  • Christine,
    Thank yo so much for your 5 star service.
    Loans Australia has made a dream come true.
    Just over a month ago, you gave me hope, which was shattered by other banks. Now this dream is a reality and Peter and I will be able to take our son to America to settle him in at College.

    I would like to thank you for all your support.
    Your attention to detail was 110% and assistance with paper work was fantastic.
    Your communication skills and customer service are second to none.
    There was instant follow up, and conformation of all aspects pertaining to refinancing.
    You and the team at Loans Australia, were able to find the best financial supplier to suit our needs.

    I look forward to working with you in the future.

    J Gordon & P Boyd
  • Hi Claire
    Just wanted to say thanks for your help with refinancing the house. I’ve accessed the ING internet banking it’s easy to use. Borrowing the extra few thousand has taken the pressure off helping me get back on track with my taxes. I’m not the fastest at getting back to emails but definitely happy with you and Steve. I’ll be in touch once the 3 year fixed period is up and reassess again.
    Definitely recommend you guys.

    A. Neville

Interesting Home Loan Facts

  • 88

    90% of clients become investors

  • 57

    57% Fear Of Flying

  • 33

    Only 33% Like Coffee